退換貨政策 Return & Refund Policy

退換貨政策 / Return & Refund Policy

中文

感謝您選購 Case Studie 的商品。由於本商品為客製化生產之居家小物，除下列瑕疵情況外，恕不接受一般退貨（包含尺寸、顏色不合預期、買家個人因素等）。

• 受理範圍：商品到貨時已有明顯瑕疵、破損，或運送途中造成的損壞。
• 申請期限：請於商品簽收後 7 天內，透過客服信箱聯繫並附上商品照片與訂單編號。
• 運費負擔：經確認為商品瑕疵或運送損壞者，退回運費由賣家負擔；其餘經同意受理之退貨，運費由買家自行負擔。
• 處理方式：經確認後，我們將為您安排更換新品或退款，退款將於收到退回商品並確認無誤後 5-7 個工作天內處理。
• 國際運送說明：國際訂單會使用中華郵政「國際 e 小包（ePacket）」寄送，性質上屬於平常函件而非掛號郵件，雖可全程查詢物流狀態，但不需簽收，也不提供郵局官方的還失理賠。若因國際運送途中遗失或逢長期延遲未達，我們會協助您查詢並協商合理解決方案，但並非郵局官方理賠。
• 不適用範圍：已拆封使用、非商品本身瑕疵造成的損壞、或超過申請期限之退貨申請。

English

Thank you for shopping with Case Studie. As our products are produced to order, we do not accept general returns (including size/color preference or buyer's remorse) except in the case of defects described below.

• Eligible for return: Items that arrive damaged, defective, or broken in transit.
• Claim window: Please contact us within 7 days of delivery with photos of the item and your order number.
• Return shipping: For confirmed defects or shipping damage, we cover the return shipping cost. For any other approved return, the buyer is responsible for return shipping.
• Resolution: Once confirmed, we will arrange a replacement or refund. Refunds are processed within 5-7 business days after we receive and inspect the returned item.
• International shipping note: International orders ship via Chunghwa Post's ePacket service. This is an ordinary (non-registered) mail class, if fully trackable. It does not require a signature on delivery, and the postal service does not offer official compensation for loss. In the rare case a package is lost or severely delayed in transit, we will help you investigate and work out a reasonable resolution, though this is not covered by an official postal indemnity.
• Not covered: Items that have been used/opened, damage not caused by the product or shipping, or claims made after the 7-day window.

如有任何問題，歡迎聯繫我們的客服信箱。/ For any questions, please contact our customer support email.